Our return policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. There is NO return on needles, patterns, books, notions, cut-to-order fabric, and yarn purchased on special.
If the colour is not what you expected from the colour samples on your monitor, return the yarn immediately for refund or to exchange for another colour. Our standard Shipping & Handling charges apply to any exchanges being shipped out.
To complete your return, we require a receipt or proof of purchase.
ALL returns must be clearly marked with “RETURN” on the outside of the parcel. Failure to do so will result in any Customs Duties we are charged being deducted from your refund.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 196 Front Street, Sturgeon Falls, ON, P2B 2J3, Canada.
To return your product, you should mail your product to: 196 Front Street, Sturgeon Falls, ON, P2B 2J3, Canada.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.